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United Telecom Group
How United Telecom Group Built a Customer Service Department in Just One Month with Pearl Talent
United Telecom Group, the leading provider of wholesale internet and cable services for residential apartments, needed to rapidly develop their customer service department to support their growing business. With their innovative model offering landlords a distinctive property-enhancing amenity, they required skilled professionals who could quickly establish policies and systems. Through Pearl Talent, they successfully onboarded four experienced customer service professionals who transformed their operations in just one month.
Pearl Talent Difference
Number of Hires
4
experienced customer service professionals onboarded simultaneously
Hiring Timeline
30 days
from hire to fully operational customer service department
Hiring Time Saved
2+ weeks
saved in job description development and resume filtering
Challenge
United Telecom Group needed to establish a fully functioning customer service department from scratch to support their growing wholesale internet and cable services business.
As the leading provider in their niche market, they required experienced professionals who could not only develop policies but also create efficient systems to support their innovative service model. The challenge was finding qualified talent quickly without spending weeks on recruitment and development.
"Working with Pearl Talent has been really great! The Pearl Talent team has expertly accommodated our rapid timelines, anticipating our needs before we even identify them. The onboarding and job description development was very well thought out. Subsequently, the process of reviewing available candidates was smooth and easy to manage. All the information needed was available. We are a growing company and we look forward to another round of candidates."
Enrique Moranheras
Controller
"Our four Pearl hires have been exceptional, quickly taking ownership of their responsibilities and communicating their needs effectively in just one month since their onboarding. They consistently think outside the box and proactively build systems that improve our operations. We feel very lucky to have them. High quality and experienced individuals."
Enrique Moranheras
Controller
Results
Pearl Talent delivered four exceptional customer service professionals who established a complete department in just one month, eliminating weeks from United Telecom Group's traditional hiring timeline.
Accelerated Department Development - Experienced hires jumpstarted the customer service department, rapidly developing policies and operational systems that would have taken months through traditional hiring channels
Proactive Systems Implementation - The team consistently thought outside the box, building innovative systems that improved operations beyond initial expectations
Streamlined Hiring Process - Pearl's thorough job description development and candidate sharing process cut weeks from United Telecom's traditional hiring timeline
The partnership between United Telecom Group and Pearl Talent demonstrates how strategic talent acquisition can dramatically accelerate business development. By providing four experienced professionals who immediately took ownership of their roles, Pearl enabled United Telecom to establish a critical department in just one month, positioning them for continued growth and operational excellence.
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Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Just interviewed a candidate and WOW you guys source fantastic people!
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Just interviewed a candidate and WOW you guys source fantastic people!
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
Just interviewed a candidate and WOW you guys source fantastic people!
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
