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Catena is now Pearl Talent! Same mission, new name.
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Highest Quality
Job Description
- Provide comprehensive support to clients throughout the onboarding process, ensuring a smooth transition and positive experience
- Process orders or returns efficiently and accurately, addressing any customer concerns or inquiries promptly
- Collect payments from clients and manage payment-related queries or issues to ensure timely and accurate transactions
- Troubleshoot technical or service-related issues reported by clients, utilizing problem-solving skills to resolve issues effectively
- Answer client questions promptly and professionally, providing accurate information and guidance to address inquiries or concerns
- Manage client accounts, updating information, and resolving account-related issues to maintain accurate records and ensure customer satisfaction
- Coordinate with internal teams to escalate complex issues and ensure timely resolution for clients
- Proactively identify opportunities for process improvement and contribute to customer support strategies to enhance overall service quality
Qualifications
- Bachelor's degree in Business Administration, Communication, or related field preferred
- Proven experience in a customer service or support role, with a strong track record of providing exceptional customer service
- Excellent interpersonal skills with a focus on providing exceptional customer service
- Ability to empathize with customers and address their concerns in a timely and professional manner
- Proficiency in using customer support software and tools to track, prioritize, and resolve customer issues
- Excellent communication skills, both verbal and written, with the ability to articulate solutions clearly and effectively
- Strong problem-solving abilities, with the capacity to quickly assess situations and implement appropriate resolutions
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
Testimonials
Our clients trust us to give them the best talent who want to grow with their companies
"With Pearl, they have brought us highly qualified individuals that were capable in all the areas we needed at our company."
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"I am so happy with Pearl that I plan to hire my entire Operations and Assistants team with them forever because they’re just so much better than any alternative."
"I spoke with Oceans, Athena and others that I thought had proven programs but went with Pearl because they have the best candidates and they (Pearl) moved very quickly."
Pricing
Two flexible models depending on the needs
of your company.
Managed Services
$3,000/month
Best for companies that are scaling quickly and want us to handle the compliance nitty gritty.
Monthly fee per hire dependent on the role
We handle compliance, global payroll, and training support
If candidates are not working out, we'll replace them at zero additional cost
Direct Placement
$7,500 one-time
Best for companies who have the resources to manage and train their hires internally.
One-time, upfront fee to place a hire
We help you set up an employer of record & hiring contracts
90 day replacement guarantee, at no extra cost, if candidates are not performing to your level
These options don’t work for you? Set a time with us or contact us directly and we can chat about pricing!
FAQs
Common Questions & Answers
How good can an overseas contractor or employee really be?
The candidates we hire have been able to build out client success divisions, organize events, run financial analyses, build competitive landscape charts, and take on operations roles at Sequoia and a16z backed startups.
I can find top-tier candidates on my own through recruiting websites.
Our founders were born and raised in the Philippines. We’re deeply embedded in the culture of the countries we recruit from and understand nuances that international companies don’t. We’ve partnered with top university alumni networks, professors, and startup operators to find candidates you wouldn’t see looking for roles on a platform like Onlinejobs.ph, Jobstreet, Indeed, or Upwork.
Why shouldn’t I go with a cheaper managed services agency?
We pay our people almost double the average wage other companies do and take much lower margins. That means we get the first pick of sharp candidates over our competitors. We invest most of our resources into ensuring our North Star goal is met: 90% long-term retention rates with our hires. This means we spend far more time curating a search for people who are looking for long-term roles vs a gig, and invest into their growth through continuous upskilling and coaching after.
Why trust us?
We founded Pearl Talent after helping countless friends and friends of friends replicate our winning hiring model. We’ve built successful startups in the US and Canada, and spent time making international hiring mistakes to perfect our process. We’ve helped dozens of companies hire some of their best-performing employees while being thanked for the savings on cost of labor.
If this is such a good deal, why aren’t more people hiring Filipinos?
COVID and remote work opened up a new section of Filipino talent to international remote roles. Top tier-Filipino talent didn’t use to look for jobs online. Post-COVID they’re realizing this is an incredible opportunity. They’re now able to 1) earn 2-3x in wages, 2) save 2 hours a day otherwise spent in traffic, and 3) learn from top operators like you in a much less culturally hierarchical work environment.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
Just interviewed a candidate and WOW you guys source fantastic people!
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
Just interviewed a candidate and WOW you guys source fantastic people!
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Pearl Talent has been brilliant. I was unsure about what would happen but they spent a lot of time discussing my issues. They sent me two candidates for interview, both had been well screened and they have videos of themselves talking about what they have done.
We've really enjoyed working with you and were very satisfied with the quality of applicants you proposed.
Pearl Talent truly took charge of the entire process and with their personalized approach, they found individuals specifically tailored to my requirements.
My assistant is doing great - she's independent, a quick learner, and positively impacting some of our big projects.
I cannot recommend Pearl Talent’s services enough. The quality of candidates they were able to provide us with was unmatched.
Our Pearl Talent-sourced EA+ has been a force-multiplier to our team, enabling us to shore up our back-end and day-to-day operations to focus on growth.
Working with Pearl Talent has been a fantastic experience! They helped us hire a candidate who's not just very intelligent but also kind and professional.
Since my hire started, my workflow rhythm has become five times more efficient. I'm genuinely excited about the growth of our partnership
Our Ops Associate has added immense value from day one, leaving us wishing we had hired her sooner!
The hiring process with Pearl Talent has been straightforward and seamless. Their attentive approach to understanding our specific needs and preferences truly stood out.
I appreciate the patience and flexibility that Pearl Talent displays throughout their selection process.
Pearl Talent gave us an impressive pool of candidates, which made our decision-making process pleasantly challenging.
I wish I found you guys years ago, because they [Pearl Talent] are way better than the sourcing I've been able to do on my own accord.
With Pearl Talent, they started out by really understanding our needs with a thorough but also fast intake process.
Just interviewed a candidate and WOW you guys source fantastic people!
Our hire was able to pick things up quickly and has become accustomed to our company’s needs in such a short period of time.
Pearl Talent helped us quickly fill an executive assistant role. She onboarded quickly and since then, has taken over running the logistics of my and other C-suite executives' lives at our company.
Pearl Talent takes care of all the work you would normally invest in screening and hiring an assistant. They make the process easy, and provide support step by step along the way.
