Top 13 Customer Support Outsourcing Companies for Your Business

Customer support is the backbone of any successful business for maintaining strong client relationships and ensuring satisfaction. It provides essential help in resolving issues and addressing needs efficiently. However, finding the best companies that offer adequate customer support outsourcing solutions can be challenging. 

At Pearl Talent, we understand that outstanding customer support is crucial for your business. Our experts are skilled in delivering great customer service. They leverage extensive experience to resolve issues efficiently and enhance customer retention. With our rigorous selection process, we ensure that our support professionals excel in communication, problem-solving, and creating positive customer interactions.

As one of the top choices in customer support outsourcing, we’ve curated this list of the best customer service companies to consider for your business needs. We’ll delve into each company’s key features for enhancing customer satisfaction. At the end of this guide, you'll find valuable insights to help you select the best partner to outsource customer service.

Let’s dive in!

Why Outsource Customer Support?

Customer support outsourcing saves money by cutting the need for in-house staff and equipment. It allows you to quickly adjust your support team size as needed without the hassle of hiring and training. A specialized, trained customer support team provides high-quality service by following industry best practices.

This frees up your resources to focus on core operations and business growth. Efficient handling of customer service helps maintain a high level of customer satisfaction, which is why companies choose to outsource work.

13 Best Customer Support Outsourcing Companies

Selecting the right customer support outsourcing partner is crucial for business success. Let’s explore the top 13 companies that excel in delivering exceptional customer support solutions tailored to meet your needs.

1. Pearl Talent - Vets Top 1% Overseas Talent

Pearl Talent excels in sourcing exceptional customer support talent from regions like the Philippines, Latin America, and beyond. They have a strong network of university professors and local recruiters, ensuring that the candidates are highly skilled and motivated. Their meticulous vetting process helps companies find reliable and cost-effective support professionals to enhance their customer service operations.

Their customer support outsourcing services focus on providing top-tier customer support representatives and integrating them into teams in the US and EU. Pearl Talent offers strategic insights on blending domestic and international support staff to optimize customer service. Their founders’ extensive experience building and scaling support teams drives their effective recruitment and talent management strategies.

Notable Features Offered by Pearl Talent

• Top 1% Talent: Pearl Talent vets candidates more rigorously to ensure you hire the top 1% of overseas talent.
• Cost Efficiency: The company offers remote customer support at 20% of the cost compared to US equivalents, with 60% lower salaries.
• Rapid Onboarding: Pearl Talent facilitates onboarding skilled talent in under two weeks, ensuring a quick and smooth integration.
• Time Zone Alignment: Pearl Talent allows you to hire remote workers who operate in your time zone, enhancing productivity and communication.
• Streamlined Hiring: Pearl Talent provides access to a network of qualified candidates, allowing you to scale customer support efficiently and focus on growth.

Pearl Talent Pricing Plans

Pearl Talent offers two pricing models for customer support outsourcing:

• Managed Services: This model is priced at $3,000 per month for companies scaling quickly and includes compliance, global payroll, training support, and free replacement of unsatisfactory hires. The monthly fee per hire varies by role.
• Direct Placement: This model is available for a one-time fee of $7,500 for companies managing and training hires internally. This covers setting up an employer of record and writing hiring contracts. It includes a 90-day replacement guarantee at no extra cost.

2. PartnerHero - Delivers Tech-Enhanced Support Solutions

PartnerHero has over 12 years of experience as a customer support outsourcing company that delivers tech and human-powered customer support solutions. They are known for adaptable, scalable services, helping businesses face modern challenges and grow. With a global presence across 19 remote hubs and six offices, PartnerHero supports over 180 brands in 12 languages.

PartnerHero offers various services, including email support, live chat support, phone support, content moderation, and AI-driven automation solutions. Their expertise extends to fractional CXO services, bot management, and optimization strategies. They also provide customizable customer experience management through their customer service software.

Notable Features Offered by PartnerHero

• Omnichannel Support: PartnerHero meets customers across channels, including phone, email, chat, video, and social, for a seamless experience.
• Integrated Professional Services: Each team of customer support agents comes equipped with professional services to enhance operations, from workforce management to ongoing training.
• Fractional CXO Services: As a customer support outsourcing company, they gain access to expert CX leadership to create sustainable frameworks for your customer experience department.

PartnerHero Pricing Plans

• Flex Launch: Flexible support for low volume, starting at 40 hours per week at $10.00 per hour.
• Flex Support: Tailored teams for your needs at $18.00 per hour.
• Dedicated Teams: Custom teams explicitly built for you at $14.00 per hour.
• Managed Operations: Custom pricing for fully integrated solutions with guaranteed cost reduction.

3. Teleperformance - Solves Hiring Challenges with Agile Recruitment

Teleperformance is a customer support outsourcing company that serves over 170 countries and has a workforce of nearly 500,000 team members. The company is dedicated to helping businesses provide exceptional customer experiences by combining AI-powered tools with human expertise. 

Teleperformance offers various services, including integrating AI solutions to streamline front-and-back-office tasks. Their unique, high-touch, high-tech strategy ensures seamless channel transitions, enhancing customer satisfaction. 

Notable Features Offered by Teleperformance

• Recruitment Expertise: Through PSG Global, Teleperformance helps businesses overcome hiring challenges with agile recruitment resources.
• Automated Recruiting: They automate up to 85% of the recruiting process, making it faster and more efficient for businesses to scale and grow.
• Healthcare Focus: Teleperformance recruits over 250,000 healthcare workers annually, with 45% of their resources dedicated to the healthcare industry.

Teleperformance Pricing Plans

Teleperformance's pricing is customized based on your industry and specific needs. They offer advanced solutions for sectors like automotive, healthcare, and banking. Their recruiting services can save clients up to 50% in hiring costs while maintaining high-quality talent. Their customer support outsourcing services are reliable and effective, with a 92% client retention rate and 14 consecutive years of growth.

4. Helpware - Specializes in Digitally Enabled Support

Helpware delivers digitally enabled People as a Service solutions for high-growth and tech-driven companies. With a focus on complex tasks and brand growth, Helpware partners with leading brands to enhance customer experiences. Their approach is centered on integrating human services with advanced technology to ensure effective interactions and support.

Helpware offers services that include managing customer interactions and handling complex tasks through API and integration-enabled solutions. Their commitment to superior customer experience is reflected in their partnerships with top brands, ensuring consistent quality and innovation.

Notable Features Offered by Helpware

• Comprehensive Solutions: Helpware offers diverse services, including Digital Customer Service, Content Control, AI Operations, and more.
• Custom Team Building: They create dedicated, custom teams of customer service reps for each client, focusing on onboarding, training, and continuous improvement to ensure alignment with client goals.
• Multilingual Support: Helpware provides customer support services in over 25 languages, enabling global customer engagement and enhancing brand loyalty across diverse markets.

Helpware Pricing Plans

Helpware offers three pricing plans for customer support outsourcing:

• Talent Only: This plan offers dedicated customer service agents to support your business's growth, starting with a team size of 2 or more. The billing is subscription-based on a monthly basis.
• Talent & Primary Support: This plan includes a team of dedicated agents and primary support for easier management, starting with a team size of 5 or more. You can choose between subscription-based billing or per-hour billing.
• Talent & Full Support: This plan entails a comprehensive CX program with a customer service team size of 25 or more to execute your vision. Billing options include per-hour or per-transaction billing.

5. Integra Global Solutions - Provides Round-the-Clock Customer Support.

Integra Global Solutions has been a prominent player in the customer support outsourcing industry since 2004, offering various services tailored to business needs. With over 20 years of experience, they have grown to support more than 850 clients globally. Their diverse team of 1600+ professionals operates from offices across six locations, including the USA, UK, India, and the Philippines.

Integra provides comprehensive solutions, including remote accounting, AI-driven bots, and business process outsourcing. They excel in integrating their services seamlessly into existing business processes. Their offerings include specialized support for accounting, property management, and eCommerce sectors.

Notable Features Offered by Integra

• Psychology-Trained Staff: Their call center staff are trained to navigate customer emotions effectively, helping to diffuse difficult situations and foster positive relationships.
• 24/7 Service Availability: They offer round-the-clock support for phone, chat, email, and social media, ensuring continuous customer engagement.
• AI-Driven Efficiency: Integra uses AI robots to enhance project efficiency, minimizing headcount while maximizing performance.

Integra Global Solutions Pricing Plans

Integra Global Solutions offers pricing for customer support outsourcing designed to deliver cost savings of up to 70% on overhead costs. Their efficient outsourcing model and technology integration drive significant cost reductions. Pricing is customized based on your specific needs and the scale of your operations.

6. VXI - Enhances Performance with CX Innovation

VXI is a customer support outsourcing company that was founded in 1998. With over 45,000 employees across 42 locations worldwide, they are recognized for their innovative approach and people-first culture. The company has grown rapidly, expanding into various international markets and acquiring key businesses to enhance its offerings.

They offer a comprehensive range of services, including contact center support, omnichannel and multilingual services, software development, and quality assurance. Additionally, they provide advanced customer care tools and CX innovation solutions to improve their clients' performance and customer satisfaction.

Notable Features Offered by VXI

• Innovative Solutions: VXI provides advanced customer experience tools and omnichannel support, improving service delivery and fostering customer loyalty.
• Comprehensive Services: VXI offers a full range of services, including contact center operations, omnichannel support, software development, and quality assurance.
• Community and Environmental Commitment: VXI actively engages in CSR initiatives like supporting at-risk children and environmental sustainability projects.

VXI Pricing Plans

VXI offers customized pricing based on your industry and needs. Their customer support outsourcing services cover various sectors, including automotive, healthcare, and financial services. They provide expert support through their Customer Experience Acceleration team, which helps transform and innovate contact centers. Pricing varies according to the specific requirements of your business and the services needed.

7. Arise - Connects Agents with Brand Preferences

Arise revolutionizes customer experiences through its innovative platform, connecting individual CX practitioners with top global brands. Since its inception, Arise has been at the forefront of transforming CX with a flexible model that allows agents to work remotely and on their own schedule. This approach enables Arise to cater to diverse clients and service needs.

Arise offers a unique Gig-CX model that connects agents with brands based on their preferences and expertise. Their solutions provide flexible, remote customer support, ensuring agents are well-versed in brand culture and customer needs. This setup promotes deep brand advocacy and adaptability to evolving customer expectations.

Notable Features Offered by Arise

• Diverse Global Network: Arise connects over 75,000 Service Partners across onshore, nearshore, and offshore locations, delivering exceptional customer experiences through customer support outsourcing.
• Fast Class Fill Rate: They offer a 3.5x faster class fill rate than traditional BPOs, ensuring quicker onboarding and staffing.
• High Customer Satisfaction: Arise boasts a 90% Customer Satisfaction (CSAT) score, reflecting their commitment to quality and effective service.

Arise Pricing Plans

Arise provides tailored pricing based on industry requirements and regional support needs. Their advanced technology and quality management enhance contact center performance. They offer localized support in the U.S., U.K., Canada, Jamaica, and India. Their customer support outsourcing services cater to retail, travel, gaming, and healthcare industries.

8. Influx - Boosts Performance with Tiered Management

Influx provides flexible and scalable customer support outsourcing tailored to your growing needs. Founded to deliver adaptable support, Influx helps companies rapidly expand their customer service capacity. Their approach ensures that your business can scale support organically, aligning with growth demands.

Influx uses a three-tier management system to enhance performance autonomously, ensuring high quality without long-term commitments or upfront fees. With a rapid onboarding process, they can quickly adapt to your needs and scale as required.

Notable Features Offered by Influx

• Multichannel Support: Influx provides comprehensive support across live chat, email, voice, and social media, ensuring seamless customer interactions on all platforms.
• 24/7 Availability: Influx offers round-the-clock customer support outsourcing with top-tier agents for consistent, high-quality technical support anytime.
• Fully Managed Service: Influx includes end-to-end management—hiring, training, and scaling—saving time and reducing operational complexity.

Influx Pricing Plans

Influx offers a flexible, pay-as-you-go pricing model that aligns costs with revenue, helping you reduce operational costs. All customer support outsourcing plans include training and management with no setup fees. You can adjust the size of your support team month-to-month, making it easy to scale up or down to meet your business’s needs.

9. Alorica - Drives Results with Customized Analytics

Alorica is a leading provider in the customer support outsourcing industry and is known for its innovative and technology-driven approach. With years of experience, Alorica delivers exceptional customer experiences by combining its expert team with cutting-edge technology. 

Alorica offers digital optimization, market expansion, and engagement strategies to turn customers into loyal brand advocates. Their approach involves customized plans, advanced analytics, and cloud-based tools.

Notable Features Offered by Alorica

• Comprehensive Partnership: Alorica provides end-to-end service from strategy and execution to expansion, focusing on solving specific pain points cost-effectively.
• Innovative Leadership: Alorica offers a consultative approach to customer support outsourcing with over 20 years of market leadership and an agile innovation culture.
• Diverse Workforce: As a certified minority-owned BPO, Alorica promotes inclusivity and empathy, enhancing customer relations through a diverse and empowered team.

Alorica Pricing Plans

Alorica call center provides customer support outsourcing solutions for the banking, healthcare, retail, and technology sectors. Their services are designed to enhance customer experiences across various industries. For precise pricing and tailored solutions, contact Alorica directly to discuss your requirements.

10. Foundever (Sitel Group) - Offers Tailored End-to-End Customer Support

Foundever, formerly known as Sitel Group, is dedicated to crafting exceptional customer experiences for top global brands. With a team of 150,000 across 60+ languages, they operate worldwide from their headquarters in Luxembourg. Their extensive global presence makes them a significant player in the industry.

As a customer service BPO company, Foundever offers hybrid delivery solutions that blend technology with human-centric support. They have optimized their operations with CX hubs in key U.S. locations, including Las Vegas and Miami, to deliver high-quality, onshore support tailored to client needs. 

Notable Features Offered by Foundever

• Innovative CX Solutions: Foundever combines human expertise with AI-driven capabilities in customer support outsourcing to deliver advanced support and ensure excellent customer service.
• Comprehensive Services: Foundever offers end-to-end customer experience services, from initial contact to ongoing support, tailored to each customer journey stage.
• Transformational Approach: Foundever utilizes human-centered strategies, robust technology, and operational insights to drive CX and digital transformation.

Foundever Pricing Plans

Foundever provides customer support outsourcing pricing designed to meet the specific demands of your industry. They offer support across various sectors, including banking, healthcare, and retail. Contact Foundever for a personalized quote that fits your business and regional needs.

11. Ascensos - Combines Human Talent with Advanced Technology

Founded in 2013, Ascensos has rapidly grown to become Europe's leading customer service outsourcing partner. From its Scottish headquarters in Motherwell, the company has expanded globally while maintaining a commitment to its core values and personal approach to customer care. 

Their customer support outsourcing services combine advanced technology with a digital mindset to create bespoke customer experience solutions. Ascensos is known for its exceptional customer service, crisis management, and partnership approach. 

Notable Features Offered by Ascensos

• Global Presence: Ascensos operates a scalable omnichannel network from the UK, Romania, Turkey, Trinidad, and South Africa.
• Retail Expertise: Ascensos specializes in consumer retail, with extensive experience in sectors like fashion, food service, and healthcare.
• Hybrid Approach: Ascensos combines top talent with advanced technology, offering a blend of human interaction, AI, and automation for optimal customer experience.

Ascensos Pricing Plans

Ascensos has operational centers in Scotland, England, Romania, Turkey, South Africa, and Trinidad, as well as home working options. Their services are flexible, catering to diverse regional and operational requirements. For a customized customer support outsourcing quote, reach out to Ascensos to discuss your business needs and location preferences.

12. Concentrix - Transforms Businesses with Tech Services

Concentrix is a forward-thinking tech company that blends human-centered design with advanced technology to create impactful solutions. Known for its innovative approach, Concentrix promises to challenge conventions and deliver unexpected outcomes, enhancing customer and market experiences. 

Their services span end-to-end solutions, utilizing technology to enhance customer interactions while maintaining a personal touch. Concentrix's global reach ensures its solutions are scalable and locally relevant, providing comprehensive support across various sectors. 

Notable Features Offered by Concentrix

• Integrated Solutions: Concentrix offers end-to-end technology and services, including AI, advanced analytics, and digital operations, for comprehensive business transformation.
• Human-Centered Technology: Concentrix combines human-centered design with tech-powered solutions to address complex business challenges and drive growth.
• Innovative Engineering: Concentrix delivers cutting-edge infrastructure and technology solutions, from AI to APIs, enhancing operational efficiency and effectiveness.

Concentrix Pricing Plans

Concentrix provides customer support outsourcing services across various industries, including automotive, healthcare, and retail. They offer data-driven insights and sector expertise to craft transformation roadmaps tailored to your business goals. Their pricing is customized based on industry and specific needs.

13. Telus International - Powers Success with Next-Gen Technology

Telus International is a customer support outsourcing provider that leverages its strong corporate culture to deliver cutting-edge customer experience solutions. Their unique approach, powered by next-gen technology, sets them apart in the industry. Their culture not only drives innovation but also significantly contributes to top-line growth.

Their services include integrated digital and customer experience solutions prioritizing human connection and engagement. Telus International is known for its community involvement, dedication to giving back, and agile, client-focused approach. 

Notable Features Offered by Telus International 

• Broad Language Support: Telus International provides customer experience services in over 50 languages across all traditional and digital channels, ensuring support for a diverse customer base.
• Generative AI Integration: Telus International utilizes Fuel IX to enhance AI benefits, ensuring flexibility, control, and productivity while addressing complex issues and supporting an efficient workflow.
• Comprehensive CX Management: The company optimizes every aspect of customer experience operations, viewing each interaction as a brand-building opportunity to ensure a great experience for every customer.

Telus International Pricing Plans

Telus International partners with top global brands, leveraging 19 years of customer growth and engagement expertise. Pricing is customized based on your industry, such as technology, fintech, and healthcare. They provide tailored solutions to meet diverse needs and support business objectives. 

Key Takeaway

Choosing the right customer support outsourcing partner can significantly enhance your business’s success and improve customer experience. Each company offers unique strengths and specialized services tailored to different needs. Consider factors such as expertise, technology, and cultural fit when selecting a provider.

Effective customer support delivers excellent customer service by promptly addressing customer queries. Investing in an exemplary customer service staffing agency is crucial for small businesses, as it helps manage interactions efficiently and build stronger relationships with customers.

Feeling overwhelmed by the multitude of customer support outsourcing options? Pearl Talent stands out with its rigorous vetting process and extensive network. Our dedicated team specializes in sourcing and placing highly skilled talent tailored to your needs, ensuring a great customer experience. Fill out our hire form today to find the perfect fit for your team and experience the difference with Pearl Talent.

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