Catena is now Pearl Talent! Same mission, new name.
We connect you with top customer support representatives, specialists, and associates. Pre-vetted, AI-trained, placed fast, and motivated to keep your customers happy.
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Customer Support Specialist with 3 years of experience in Jira, CRM management, and objection handling. Skilled at providing responsive customer service while supporting sales processes and relationship management.
Customer Experience Representative with 5+ years resolving systemic support issues through root-cause mapping, SLA routing, and cross-functional administrative coordination. Brings a diagnostic approach to customer challenges — turning recurring friction points into documented, scalable solutions.
Customer Success Associate with 3+ years managing HubSpot-driven pipelines and converting prospects through structured objection-handling and CRM discipline. Operates with a process-first sales approach that keeps deals moving and data clean.
Customer Service Representative with 3+ years managing CRM pipelines, handling objections, and driving consistent deal progression across the full sales cycle. Brings a structured, process-first approach to sales execution that keeps opportunities moving and revenue outcomes predictable.
Growth-minded Customer Success Associate with 4+ years of experience across outbound and relationship-led sales teams. Core strengths include Intercom, sales, CRM management, and Objection Handling, with a track record of building pipeline through thoughtful outreach and follow-through. Contributes a calm, organized approach that helps teams move quickly without losing quality.
Analytically grounded Customer Experience Representative with 2+ years of experience across outbound and relationship-led sales teams. Applies strong capability across sales, CRM management, Objection Handling, and Pipeline Management, supporting teams in building pipeline through thoughtful outreach and follow-through. Well suited to high-accountability environments where precision and consistency matter.
Process-oriented Sales Representative with 2+ years of experience across outbound and relationship-led sales teams. Brings hands-on expertise in sales, CRM management, Objection Handling, and Pipeline Management, with consistent success in building pipeline through thoughtful outreach and follow-through. Thrives in fast-paced environments that value ownership, collaboration, and reliable delivery.
Cross-functional Customer Support Specialist with 4+ years of experience across outbound and relationship-led sales teams. Applies strong capability across Knowledge Base Management, sales, CRM management, and Objection Handling, supporting teams in building pipeline through thoughtful outreach and follow-through. Thrives in fast-paced environments that value ownership, collaboration, and reliable delivery.
Collaborative and structured Customer Support Specialist with 2+ years of experience across outbound and relationship-led sales teams. Applies strong capability across sales, CRM management, Objection Handling, and Pipeline Management, supporting teams in building pipeline through thoughtful outreach and follow-through. Combines domain depth with practical execution that translates well across remote teams.
User-centered Customer Success Associate with 2+ years of experience across outbound and relationship-led sales teams. Pairs Client Onboarding, sales, CRM management, and Objection Handling with an execution style centered on building pipeline through thoughtful outreach and follow-through. Thrives in fast-paced environments that value ownership, collaboration, and reliable delivery.
Getting the match right from day one is what drives retention. Every customer support professional is screened for skills, communication, and fit - before you ever meet them.
Browse our most in-demand customer support specializations - all pre-vetted, AI-trained, and matched to your exact needs.
From first contact to resolution – ready to help customers across live chats and calls.
Across technical queries and customer pain points – ready to turn frustration into trust, one ticket at a time.
Across check-ins, adoption, and advocacy – made to keep your customers engaged, successful, and less likely to churn.
Pre-vetted customer support professionals across every stack, tool, and specialization. Browse and hire the one that fits.
Sometimes you need a customer support professional with a more specific mix of skills to fit your needs. Let's see if we can help.
Hiring a great customer support professional is hard. Finding one who stays is harder. We handle both.
Discover the many ways in which our clients have benefitted from working with us.
Every customer support professional is already vetted and AI-native before you talk to us. You see profiles today, interview within 24 hours of booking, and close the hire in as early as 4 days.
We keep our talent pool tight. Every candidate has cleared our vetting process and completed our AI training program before they're available to you.
Our talent completes a 5-week AI training program where they learn to use AI for research, communication, operations, and reporting. They're not learning on your time - they show up ready.
Book a call today, interview pre-vetted candidates tomorrow. No waiting weeks for sourcing or screening.
From first call to signed offer in under a week. We've cut the typical 2-month hiring cycle down to days.
Fees start at $3,000/month per hire, depending on the customer support function and seniority level. Pricing includes compliance management, payroll, onboarding, and unlimited free replacements. We’ll give you a custom quote based on your needs.
We don’t rely on job boards or freelancers. Our on-the-ground recruiters partner with top universities, training centers, and employers to find the strongest professionals. Every candidate goes through a rigorous multi-step vetting process that includes background checks, structured interviews, and skills assessments tailored to your needs.
Our tailored approach typically allows us to fill roles in as early as 4 days. We focus on finding the right fit from our global network of elite customer support professionals, ensuring speed without compromising on quality.
We focus on long-term, full-time placements to ensure consistency and stability in your operations. Our model is designed to help you scale sustainably, whether you're hiring for a single role or building an entire offshore team.
Customer support hires must be organized, responsive, and good communicators. Pearl Talent customizes its screening process to your tools, workflows, and customer expectations—so your new full-time support staff can improve efficiency right away.
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